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Data
Recovery With Attix5 |
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Over 95% of the data
recoveries performed on our systems are individual
files or folders and so it is most likely
that you will never have to perform a full
server recovery. However, you still need to
be sure that in the event of your server being
completely inaccessible you can still get
your data back. |
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The Back2Go Online Backup
solution allows you to recover your data in
the following ways |
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Scenario 1: Recover data
to existing server |
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1. |
Recovery over the internet. |
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Customers with leased
lines and ADSL can recover their data quickly
and simply over the internet using the recovery
options within the software. The amount of
data you can recover over the internet varies
with the data type and the amount of compression
we achieve but it is not unreasonable to expect
to recover about 10Gb of compressed data (equates
to up to 20Gb of uncompressed data on your
server (depending on data type)) in 48 hours
over a standard ADSL line. |
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2. |
Recovery from local
disk copy |
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The backup software keeps
copies of the most recent backups of files
in a local encrypted cache. The location of
this cache is defined during the installation
of your software and the cache can be a local
drive, a portable drive (such as a USB disk)
or a network drive. The default setting is
to keep files in this cache for 14 days. So
if you have files which are changing frequently
they will almost always be in the cache and
you do not need to recover them from the data
center. Likewise, when backing up Exchange
the system makes a copy of the exchange database
and backs up the changes in that copy compared
to the previous backup. |
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Therefore you should be
able to recover the most recent backup of
most files from the local disk cache (again
using the software recovery option to initiate
this recovery). |
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Scenario 2: Recover Data
to another location (such as a replacement
server) |
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1. |
Recovery from local
disk copy |
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In the event that your
original server is not usable you may still
be able to recover your data from the local
disk copy if that disk was not damaged during
the server failure. For example if your cache
was stored on a USB disk plugged into the
server you would install the backup software
on a new server, link back to the existing
backup account, configure the cache and exchange
backups to the USB drive containing your data
and then recover from there using the software.
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2. |
Recovery over the internet
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Install the software on
your replacement server linking back to the
existing backup account and then recover your
data using the recovery tools within the software
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3. |
Recovery Using the
Web portal |
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Web based restores can
also be performed from anywhere in the world
using the web portal into your backups. This
type of restore does not require any software,
you simply log into your backup account through
the portal and then retrieve the files you
need. You can also upload files to the web
briefcase in the event that you change your
restored files and need to keep secure copies
of them. |
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4. |
Onsite Recovery |
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We can arrange for an
engineer to be onsite with a portable copy
of your data. There is a charge for this service
which is £450 per day plus expenses.
If you have business continuity insurance,
this fee may be covered by your policy. You
will need to check with your insurer to confirm
what level of cover you have. |
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Regardless
of the type of data recovery you require,
Back2Go is able to provide you with the tools
you need and the reassurance that your data
is safe and retrievable should disaster strike.
Our support team are here to help and are
experienced in helping retrieve data should
you need guidance. |
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Back |
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